Blog
2022 Q3 Release July 25, 2022
ClickPay’s third release of 2022 features resident registration improvement, alert modifications for our backend support and data teams, changes to roles, and OLB search results. We are also continuing our focus of constant improvement to the integrations of our various software partners. This release also includes enhancements to the process between ClickPay and MoneyGram, Propertyware...
Read More2022 Q2 Release May 24, 2022
ClickPay’s second release of 2022 features resident registration improvements and alert modifications for our backend support and data teams. We are also continuing our focus of constant improvement to the integrations of our various software partners. This release included enhancements to the process between ClickPay and Yardi, VMS, and Vantaca. Unit/Home Registration Improvement for Residents...
Read More2022 Q1 Release March 21, 2022
ClickPay’s first release of 2022 features website design and UX enhancements, improved reporting features, and user interface enhancements for our HOA clients. The main improvements highlighted in our first release this year include ClickPay new HOA-specific screens, resident-facing cash payments improvements, and return reporting enhancements. Cash Payments Enhancements – Now even easier for Residents ClickPay...
Read MoreClickPay, a RealPage Company, Announces Strategic Partnership and Software Integration with Nabr Network March 16, 2021
ClickPay, one of the HOA industry’s leading payment platforms, is the modern solution for today’s dynamic market challenges. ClickPay enables Association Managers to collect all payments remotely—including checks—removing the burden from staff. ClickPay provides clients with a bilingual white-glove Homeowner Call Center and a secure Auto-Debit Program to replace manual ACH and NACHA files. ClickPay...
Read More2021 Release One March 16, 2021
New API Integration – Rent Manager ClickPay built an API integration with Rent Manager Property Management Software. This enhances our current file-based integration by eliminating the need to manually generate Rent Rolls reports and import daily receipt files. This new integration enables ClickPay to send and receive data through Rent Manager’s “API Access”. Once established,...
Read More2020 Release Five December 11, 2020
ClickPay’s fifth and final release of 2020 features website design usability and UX enhancements as well as expanded API enhancements for our HOA clients. The main improvements spotlighted in our fifth release this year include: ClickPay homepage design enhancements, AutoPay functionality expansion, VMS API integration improvements and Commercial payments improvements. ClickPay HomePage Design Enhancements To enhance...
Read MorePersonal Checks, Still Popular at Senior Living Communities, Finally Giving Way to Online Payments October 9, 2020
Personal checks have long been the bane of property managers. They are time-consuming to process and prone to exceptions, returns and fraud. To everyone’s benefit, paper checks have been steadily eclipsed by online payments over the past decade. As late as 2012, 70% of renters were paying their rent with checks. But by 2019, 76%...
Read More2020 Release Four September 15, 2020
ClickPay’s fourth release of 2020 focuses on new and improved integrations that enhance the ClickPay user experience for your residents. The primary improvements highlighted in our fourth release include enhanced help and learning features, integration improvements with American Express, AMSI, and RealPage Billing, and new dynamic late fee management and notification tools. Enhanced Help and Learning...
Read More2020 Release Three September 10, 2020
ClickPay’s third release of 2020 was packed with new improvements. The sprint focused on our HOA, Multifamily and Commercial clients, including API enhancements designed to better serve our MRI Commercial clients. The main enhancements highlighted in our third release this year include: API improvements, role permissions enhancements, User Interface improvements, and the creation of new testing...
Read MoreSafe, Remote Payment Options that Help Mitigate Risk, While Protecting Residents and Staff July 23, 2020
The push in the real estate industry and adoption of online payments has increased in recent years to protect properties and residents while making transactions convenient and more secure. Paying online has become safe and easy, all while expediting cash flow with minimal on-site and corporate intervention. According to the 2020 NMHC/Kingsley Associates Apartment Residents Preference...
Read MoreEncouraging Residents to Switch to Electronic Payments is Critical in the Time of COVID-19 April 27, 2020
COVID-19’s greatest continuity challenge for payments is the handling and processing of paper checks. Whether residents drop checks at on-site offices or mail checks to lockboxes for processing, multiple systems and people are needed to physically handle the paper payments – some or all of which could be delayed with COVID-19 due to client responses...
Read More2020 Release Two April 23, 2020
ClickPay’s second release of 2020 centers around new enhancements and features that streamline access and data delivery to better support our clients and partners. The main improvements presented in our second release this year include enhancements to: Single Sign On, Third-Party APIs, servicing banking customers, and ClickPay’s expansion of Canadian market services. API Upgrades and Expansion...
Read MoreClickPay Enhances Features to Automate Compliance in Response to Updated NYC Rent Regulation Laws March 24, 2020
Richardson, Texas (March 24, 2020) – ClickPay, a leading provider of comprehensive payment solutions for the multifamily, HOA, condominium and co-op segments of the real estate industry and a division of RealPage, Inc. (NASDAQ:RP), announced new functionality to automate New York rent regulation compliance. With its roots in New York City, ClickPay was natively built...
Read More2020 Release One March 3, 2020
ClickPay’s first release of 2020 focuses on delivering features that clients requested to enhance the ClickPay user experience. The primary improvements highlighted in our first release include user onboarding experience improvements, SSO updates, MRI and Yardi API upgrades, Receipt Warehouse reporting, and ClickPay’s new integration partner—Propertyware. User Onboarding Experience Improvements ClickPay interacts with over 35...
Read MoreKey Tactics to Drastically Improve Your Senior Housing Payments Program January 20, 2020
Historically, offering Seniors and their families many types of payment options hasn’t been critical in Senior Housing. However, this segment is evolving and beginning to emulate other housing sectors that have long-adopted payment platforms that enable application fees, rent, and care fees to be paid by numerous payment channels, including online payments. Recently, ClickPay conducted...
Read More2019 Release Six December 10, 2019
ClickPay’s sixth release of 2019 centers around client usability software enhancements to simplify and improve the ClickPay experience. Main improvements relate to WalkMe Live Chat, Receipt Warehouse functionality, Lockbox History Reporting, Financial Reporting, and RealPage API Integration enhancements. New Receipt Warehouse Functionality – Major New York Improvement In response to client requests, ClickPay released a new Receipt...
Read More2019 Release Five October 14, 2019
ClickPay’s fifth release of 2019 centers around client-requested software enhancements. Main improvements relate to AutoPay usability, user creation automation, payment reminders, Canadian invoicing options, and data management enhancements. Resident User Interface Enhancements You asked and we heard you! ClickPay enhanced the format of the Pay Now screen to help payers avoid submitting duplicate payments. This functionality is in...
Read More2019 Release Four August 5, 2019
ClickPay’s fourth release of 2019 includes client-requested software enhancements, including a new Yardi API export setting as well as improvements on client access, payment confirmation emails, financial reporting, AutoPay controls and AutoPay history. AutoPay Usability Improvements ClickPay continues to strengthen AutoPay functionality with new LLC level settings. Previously, clients were only able to set AutoPay settings on...
Read More2019 Release Three June 21, 2019
ClickPay’s third release of 2019 includes the launch of the initial phase of our new user interface, improvements to our integrations with ActiveBuilding and On-Site, and software integration enhancements. ActiveBuilding Integration Updates ClickPay continues to strengthen its integration with the ActiveBuilding resident portal in the third release by enhancing its SSO capabilities. ClickPay and ActiveBuilding now share...
Read MoreClickPay Expands HOA Expertise with Strategic Hires of Deborah Causton and Patrick Hixson April 29, 2019
ClickPay, the leader in innovative and integrated real estate receivables, announced the appointments of Deborah Causton as HOA Industry Principal and Patrick Hixson as Account Executive. They represent the first in a number of strategic hires to support ClickPay‘s HOA expansion. They will play a key role in driving national HOA sales strategies to generate...
Read MoreCase Study: Century Management Services, Inc. April 15, 2019
Profile Century Management Services, Inc. is New York’s preeminent property management firm, managing approximately 11,500 co-op, condo, and rental units in the New York metropolitan area. The Challenge With approximately 11,500 co-op, condo, and rental units, Century was relying on administrative accounting staff to track its Accounts Payable (AP) operations and coordinate with multiple vendors,...
Read More2019 Release Two March 27, 2019
ClickPay’s second release of 2019 includes a seamless portal integration with ActiveBuilding, new self-service tools for management, many partner integration improvements, and updates to our integrated bill presentment program, ClickPay Billing. Also, we have significant user interface enhancements for your residents… coming soon! ActiveBuilding Integration ClickPay has built a seamless integration with the resident portal, ActiveBuilding....
Read MoreClickPay Names Anthony Nazzaro as Chief Operating Officer February 4, 2019
New York City – ClickPay, the leader in integrated real estate receivables, announces the appointment of Anthony Nazzaro to the role of Chief Operating Officer as the company prepares to continue its record growth into 2019. Nazzaro brings over 30 years of management and consulting experience in growing technology and real estate companies to the ClickPay team. Over the past three decades, Nazzaro has...
Read More2019 Release One January 29, 2019
ClickPay’s first release of 2019 includes a sneak peek of our enhanced user interface for U.S. and Canadian clients, month-end integration “hold” for real-time exports, autopay improvements for HOAs, and an important reminder to clients. Coming Soon: New User Interface New year, new look! ClickPay has improved the look and feel of our user interface (UI) but, don’t worry, features...
Read MoreAll of Manhattan’s Top 20 Property Management Firms Use ClickPay January 4, 2019
ClickPay’s biggest compliment isn’t something that’s been said. Instead, it’s that America’s savviest and most demanding property managers actually use our platform. According to The Real Deal, all of Manhattan’s top 20 property management firms have chosen ClickPay as their rent payment platform. ClickPay’s best-in-breed platform empowers property managers to easily bill residents and collect all forms of payments, including electronic and paper...
Read More2018 Release Six December 7, 2018
ClickPay’s sixth and final release of 2018 includes enhancements to Commercial functionality and reporting features. Payment options Commercial tenants can now specify an organization name instead of entering First Name and Last Name when adding business savings or checking ACH account. Maintenance Requests Commercial clients will also benefit from a new maintenance request...
Read MoreSpotlight: Customer Service October 29, 2018
ClickPay‘s Customer Service department is continually finding ways to innovate and remain at the forefront of technology trends that provide value to our internal team and external clients. We’re proud to announce the launch of AI and machine learning tools that drive instant responses via chat and email. “Chat is our most efficient channel for...
Read More2018 Release Five October 22, 2018
ClickPay’s fifth release of 2018 is a testament to our commitment of offering the most feature-rich and client-centric platform in the real estate payment industry. While preparing for our expansion to Canada, the ClickPay team has remained steadfast in our pursuit of revolutionizing how U.S.-based Property Managers and Owners process receivables and optimize operations. Bringing...
Read MoreAvidXchange and ClickPay Launch Partnership to Help Accelerate Payments in the Real Estate Market October 15, 2018
AvidXchange™, the leading provider of accounts payable and payment automation solutions for midsize companies, and ClickPay, a leading provider of comprehensive electronic payment solutions for the multifamily, HOA, condominium and co-op segments of real estate industry announced a partnership to help accelerate payment processes in the real estate market. Through this partnership, real estate businesses will...
Read MoreClickPay Earns MRI Software Product Partner Certification October 4, 2018
ClickPay is proud to achieve MRI’s Product Certification by completing the MRI Product Partner Certification Program. An MRI-certified integration demonstrates that our solution has been developed on MRI-endorsed technologies. The certification process ensures a quality integration and a smooth flow of business data through MRI applications. In order to earn the MRI Product Certification, ClickPay...
Read More2018 Release Four July 31, 2018
2018 Release Four has an array of enhancements for the www.clickpay.com user interface (UI), improved functionality for the MRI Software integration, and news about ClickPay’s expansion into Canada. UI Enhancements – Chat With Us! As of July 23rd, residents and Property Managers now have access to a chat widget that can be accessed from multiple...
Read More2018 Release Three June 6, 2018
ClickPay’s 2018 release three upgrade is overflowing with visual enhancements, advanced administrator tools, and new functions that empower end users to have more control over their payments. Below are the highlights from 2018 Release Three. Enhanced Branding Support ClickPay introduces enhanced branding support for our HOA, Co-op, and Condo Association Managers to maintain their branding...
Read More2018 Release Two April 3, 2018
Release two included new Resident and Leasing Portals, a cash payment solution in conjunction with MoneyGram, the next generation of In Office Payments, and an updated integration. New Resident and Leasing Portals ClickPay has been building new portals for our real estate clients. Our engineers have been working on two process automation platforms designed specifically...
Read More2018 Release One February 26, 2018
Our first release of 2018 included customer service improvements, updated integrations, usability enhancements, a new email receipt format for voided (cancelled) transactions, and a number of improvements for our API integrations with various management software companies. Preferred Payment Method ClickPay supports users having multiple properties and multiple payment methods within their ClickPay wallet (aka “account”). Having...
Read More2017: A Year of Growth and Giving Back at ClickPay January 9, 2018
ClickPay had another record-breaking year – processing over a billion dollars a month, growing clients and transactions exponentially, and expanding presence nationwide. While valuing of all that was accomplished, ClickPay is most thankful for its team. ClickPay has the most talented, hard working team in the industry and are proud of the community fostered at...
Read MoreIntegration Between TOPS [ONE] and ClickPay Provides Clients with Simplified Resident Payment Collection Experience December 14, 2017
TOPS Software and ClickPay, industry leaders in the Condo, Homeowners Association, and CO-OP management industry, recently formalized a partnership for system integration between the TOPS [ONE] accounting platform and the ClickPay payment and billing platform. The integration will allow mutual clients to collect payments in both electronic and paper check form, and will centralize all...
Read MoreClickPay Names Rachael Methal as Chief Financial Officer as Company Growth Continues to Skyrocket November 27, 2017
New York City – ClickPay, the leader in integrated real estate receivables, appointed Rachael Methal to the role of Chief Financial Officer as the company prepares for continuing its record growth into 2018. Methal brings 20 years of technology finance and strategic development experience to ClickPay. Previously, she served as a Divisional CFO for Geller & Co. (for...
Read MoreClickPay & Datex Property Solutions Partner to Provide Payment Solution for MRI Software Users Group Website March 13, 2017
New York City – ClickPay partnered with Datex Property Solutions, makers of Datex BI, a real estate business intelligence platform, & developer of the website for The MRI Software Users Group (MRISUG), an organization of users of MRI Software to enable MRISUG members to securely pay their membership fees electronically. The MRISUG was founded in 2002 with the...
Read MoreSmart Building Apps and ClickPay join forces to provide a singular communication platform between residents and property managers. February 20, 2017
New York City – Smart Building Applications and ClickPay have signed a mutual reseller agreement to offer the American market a comprehensive solution for the multifamily residential Real Estate industry. The partnership will help Smart Building Applications attract more customers and increase market share. Smart Building Applications is known in the SaaS industry for such products...
Read MoreTwas the Season for Giving at ClickPay – ClickPay Employees Give Back January 9, 2017
Hackensack, N.J. – In gratitude for a banner 2016, the executives and staff of ClickPay committed to a December donation drive. ClickPay’s goal: to assist two local Hackensack human services organizations with providing necessities for those in need. Buddies of New Jersey, Inc., which serves those living with and affected by HIV/AIDs, received approximately eight bags...
Read MorePeter Cooper Village / Stuyvesant Town taps ClickPay to deliver an electronic and mobile leasing payment solution for application fees, security deposits and other leasing fees August 15, 2016
ClickPay launches a custom leasing payment solution that integrates with MRI Residential Management Hackensack, N.J. – ClickPay, a leading provider of billing & payment solutions for the real estate industry, announced the launch of a new fully electronic solution to streamline the process of accepting payments at the time of lease such as application fees, security...
Read MoreClickPay Fits the Bill for Online Real Estate Receivables July 14, 2016
Radical changes are afoot in the way tenants pay rent, homeowners pay maintenance fees and association dues, and landlords and property managers collect and record it all. And a rapidly expanding high-tech Manhattan firm known as ClickPay, a division of NovelPay, LLC, is a key driver of these changes. ClickPay, founded in 2009, provides cloud-based...
Read MoreOvercoming the electronic payment plateau March 3, 2016
Pillars of success for driving electronic payment adoption to 100% The Challenge Experts exclaim that the paper check is dead. The 2013 Federal Reserve Payment Study found that the number of paper checks paid fell at a rate of 9.2% CAGR from 2009-2012 and checks will continue to decline in favor of ACH, credit and...
Read MoreSpoiler alert: Your Bank’s lockbox is giving you more work and costing more money than you realize February 6, 2016
Why Bank lockboxes aren’t built for the complexities of Real Estate payments The Challenge Two people live in same unit with one marked “do not accept” because he’s moving out and the other renewing her lease. Check is rejected. Sponsor units with multiple checks and one coupon. Rejected. Payment submitted online through a bank without...
Read MoreClickPay, the SaaS Billing and Payments Leader for Real Estate, Signs Three New Clients and Expands Services for Others January 14, 2016
NEW YORK, Jan. 14, 2016 /PRNewswire/ — ClickPay, a leader in SaaS billing and payment software for the multi-family and commercial real estate industries, has added thousands of properties to the nationwide portfolio it serves, continuing the firm’s rapid expansion. New clients include Seacrest Services Inc., a full-service property management firm headquartered in West Palm Beach,...
Read MoreThe Case for Consolidation: Collecting Rent and Other Monthly Real Estate Payments from Disparate Channels is Inefficient & Costly January 8, 2016
Introduction Rent checks dropped off with the doorman. Lease payments sent to the office. HOA fees mailed to the lockbox. Mobile payments electronically wired to the bank. Over time, property management owners and firms have amassed a plethora of ways for tenants to pay their rent and other monthly fees like utilities, HOAs, and special...
Read MoreBack Office Efficiency for Residential 3rd Party Property Managers: Efficiency as You Grow October 30, 2015
Every new client you work with will bring a new set of unique challenges with embedded inefficiencies such as financial controls, communication needs and physical maintenance. To maintain the property better than the last firm, you’ll need to learn how to be efficient as you continue to add new clients to your property. Here are...
Read MoreAdding Real Estate Technology to Your Portfolio? October 30, 2015
Thinking of layering in new technology to your real estate portfolio such as an online concierge, maintenance ticketing system, communication system or online or automated payments? One of the most efficient and beneficial technologies you can adopt is an online billing and payment system like ClickPay. Here are a few things you should consider before...
Read MoreClickPay Upgrades Integration with Yardi Voyager® October 9, 2015
NEW YORK, Oct. 9, 2015 /PRNewswire/ — ClickPay, a leader in SaaS payment and billing applications for multifamily and commercial real estate property management, has completed its integration with Yardi Voyager®, providing a seamless integration for ClickPay clients using Yardi’s Voyager real estate software. “ClickPay is built with a modern cloud-based open architecture, with ease...
Read MoreHow to Increase Efficiency and Add Value with Real Estate Technologies August 19, 2015
Professionals within residential real estate financing, leasing, development and property management are finding new and exciting ways to implement technologies that improve efficiency and add value to their businesses. However, finding the right technologies, implementing them and making them work for your particular real estate enterprise can
Read MoreHow Efficient is Your Accounts Receivables Team? August 19, 2015
Property management is a multi‐faceted proposition. At the core, it’s really all about keeping the tenant happy and making the operation as smooth and efficient as possible. Being responsive to requests, proactive about maintenance and upgrades, and watchful of vacancy rates are important aspects of the job.
Read MoreOnline Bill Payment Trends: Major Shifts in Resident Payment Behaviors Warrant Conversion to ACH eChecks July 6, 2015
Introduction: Residents are increasingly paying rent and other monthly charges to Property Managers with electronic forms of payment. One preferred method of electronic payment – online banking bill pay – utilizes the tenants’ banks to process payments to Property Managers. Residents believe they are immediately transferring money directly to their Property Managers, which creates confusion,...
Read MoreClickPay Announces Acquisition of RE Lockbox Services March 12, 2015
NEW YORK, March 12, 2015 (GLOBE NEWSWIRE) — via PRWEB — ClickPay, the fastest growing provider of SaaS-based payment and billing solutions for the property management industry, today announced its acquisition of RE Lockbox Services, a business that has been serving real estate clients for over 30 years. This business union will further support ClickPay‘s...
Read MoreMRI Software Partners with ClickPay To Power a Data Driven Lockbox and Electronic Payment Solution October 22, 2014
To help MRI customers simplify and streamline their bill presentment and payments, MRI is proud to announce a partnership with ClickPay to offer an integrated solution for electronic bill presentment and payment processing. “Many of our multifamily clients are interested in outsourcing their payment processing. By automating
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