Privacy Policy

ClickPay Privacy Policy

Updated: January 1, 2020

NovelPay LLC (doing business as “ClickPay”) is committed to providing clear and concise information regarding our privacy policies and practices. This Privacy Policy describes how ClickPay (“we,” or “us”) collects, uses, and discloses certain personal information in the course of providing our services. By accessing our website ( or utilizing our services, you consent to the information collection and handling practices outlined in this statement.

I. ClickPay Services and Scope

ClickPay provides comprehensive payment software solutions and services to property owners and managers in the rental housing industry (our “Clients”). Our on-demand product line covers the full spectrum of payment services (collectively “ClickPay Services”), including paper check, ACH, debit card, and credit card processing. The ClickPay Services are offered to our Clients’ apartment, condominium, and other residential community tenants (“Users” or “you”) for purposes of paying their rent, dues, and other fees (collectively “Payments”) online.

In providing this suite of services, ClickPay acts as a service provider under contract to our Clients. As a service provider, ClickPay does not control any of the personal information we process on behalf of our Clients. Our Clients collect and control all such personal information, and ClickPay is required to provide our products and services in accordance with Clients’ contractual provisions and instructions regarding data collection, privacy, processing, and security.

Our Clients may administer ClickPay Services access for their employee end users. This administration may include control over end user account access and functionality, as well as access and monitoring of end user data and activity. ClickPay is not responsible for the privacy or security practices of our Clients, and this Privacy Policy is not intended to cover those Client practices. Furthermore, this Privacy Policy does not apply to the privacy or security practices of any third party.

II. Information Collection

ClickPay Services involve the collection and processing of personal information for business purposes. This includes Client tenant information (either provided by Clients to ClickPay or collected directly from tenants by ClickPay acting on behalf of Clients) and Client employee information (collected by ClickPay to establish employee user account access to ClickPay Services). This personal information varies depending on the individual ClickPay Services being utilized, and multiple services may be integrated at a Client property. The personal information collected includes the following:

  • Contact Information: name, address, telephone number, and email address for the ClickPay account holder
  • Financial Account Information: bank account/credit card information and tenant rent ledger information
  • Credentials and Authentication Information: user names, passwords, password hints and security questions
  • Technical Information: IP address, device and hardware specifications, and web browser type
  • Usage Data: logging data that tracks Service access, usage, performance metrics, and error reports

III. Information Use

The personal information collected by ClickPay Services is used for a variety of purposes, including:

  • Integration of your ClickPay user account with your property manager’s leasing and rents software and tenant accounting ledger
  • Processing of Payments and payment instructions submitted by Users through their ClickPay account
  • Distribution of communications and legally required notices regarding the status of your ClickPay account and any scheduled, processed, or declined Payments
  • Marketing communications regarding ClickPay products and services
  • Integration with your apartment community online tenant portal
  • ClickPay Services maintenance, enhancement, security, support, and website optimization.
  • Maintaining compliance with federal and state laws related to financial institutions and payment processing
  • Creating, maintaining, customizing, and securing ClickPay Services user accounts.

IV. Information Sharing & Disclosure

ClickPay does not sell personal information collected through ClickPay Services. ClickPay may provide personal information to third parties under limited circumstances, including service providers and vendors that support or integrate with the ClickPay Services described in this statement. ClickPay only shares personal information to the extent reasonably necessary to support ClickPay Services requirements, or for the third party vendors or service providers to perform the services on our or our Clients’ behalf. We do not permit third party vendors or service providers to use or disclose your personal information except for the purpose of providing the services we request of them. However, please note that ClickPay does not maintain direct control over the privacy policies and practices of Clients or any other third party companies, agents, or contractors.

In addition, if ClickPay enters into any business transition, restructuring, merger, sale, or other transferring of assets, we reserve the right to transfer all ClickPay Services information, including all personal information, as part of or in connection with the transaction.

Finally, we will access, transfer, disclose, and preserve personal information when we have a good faith belief that doing so is necessary to:

  • Comply with applicable law or respond to valid requests by public authorities, including law enforcement, national security agencies, or other government entities;
  • Operate and maintain the security of ClickPay Services; and
  • Protect the rights and property of ClickPay, including both intellectual property and physical systems infrastructure.

V. International Data Transfers

ClickPay is a company based in the United States with clients throughout North America. We may transfer personal data to recipients in countries other than the country in which the data was originally collected, including to the United States. Those countries may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected to the standards described in this Privacy Policy.

VI. Marketing Email Communications

We may send you email marketing communications about the ClickPay Services, update you on new features, or otherwise communicate with you for marketing purposes. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with ClickPay Services.

VII. Cookies, Web Beacons, and Other Technologies

When you access the ClickPay website, our servers may place small text files (“Cookies”) on your computer for recordkeeping purposes. Among other things, Cookies enable us to gather information about your activity on our website for the purposes of improving your online experience, remembering your preferences and settings, and for other similar customization purposes.

In addition to Cookies, the ClickPay website may utilize web beacons, clear gifs, or other technologies to gather information on how Users interact with and utilize various features. For example, these technologies can identify popular pages, viewing patterns, click-through, conversion rates, and other information that can be used to improve, monitor, and operate our websites, products, and services.

Most internet browsers provide controls that allow Users to manage or disable the placement and usage of cookies on their computer. Please note that disabling cookies may deactivate or otherwise restrict certain features on the ClickPay website.

We use Google Analytics to gather statistics about our website traffic and usage patterns. Google Analytics uses cookies stored on your computer to help analyze your use our website. The information collected by the cookies, including your IP address, is anonymized prior to transmission Google servers in the United States. Google may transfer this information to third parties if required to do so by law or if a third party processes the information on Google’s behalf. By using our website, you consent to the processing of any anonymized data that Google collects in the manner and for the purposes described above.

You may prevent or stop the installation and storage of Google Analytics cookies via your browser settings or by downloading and installing the free Opt-out Browser Add-on available here.

VIII. Third Party Advertisements and Links to Other Sites

The ClickPay website may include third party advertisements and links to other websites. These linked websites are operated by unaffiliated third parties that have separate and independent privacy policies, terms of use, and related notices or disclosures regarding information handling practices. Third party advertisers may also utilize cookies, web beacons, and similar technologies to collect information regarding your website interactions and activities. These third party technologies may be utilized by those entities to provided targeted advertising and web links based upon your activities and preferences. If you choose to interact with specific advertisers who advertise on our sites, the information you provide to them is subject to the conditions of their specific privacy policies and in no way covered by the practices described in this Privacy Policy. We cannot be responsible for the information handling practices of independent parties and encourage you to review their practices prior to information disclosure.

IX. Data Security

ClickPay implements and maintains appropriate physical, administrative, technical and organizational measures to protect the personal data we process against unauthorized or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction. Under our security policies and practices, access to personal data is authorized only for those who have a business need for such access. ClickPay strives to protect the personal data that we process; however, no security program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal data. We maintain security incident response policies and procedures to handle incidents involving unauthorized access to personal data we process.

X. Accessing and Updating Personal Information or Consent

In the event your personal information is determined to be outdated, incomplete, or inaccurate, you may access and update your information by logging into your ClickPay Services account. Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time by deactivating your ClickPay account. If you require (i) verification that your requested changes have been completed (and such verification is not readily displayed in your product or service account), or (ii) assistance with your account deactivation or consent withdrawal, you may request customer support at the email address listed below (See “Contact Us”).

XI. Children’s Online Privacy

ClickPay does not target children under the age of 13 for the collection of information online, and our services are not designed to attract children’s attention or interaction.

XII. California Residents – Privacy Rights

California residents may avail themselves of rights granted by California laws and regulations. For a summary of California privacy rights, please refer to our Privacy Statement for California Residents (

XIII. Privacy Policy Changes

ClickPay reserves the right to amend this privacy statement at our sole discretion at any time. When we make changes to this privacy statement, we will post the updated content to our applicable website(s) and ClickPay Services along with the effective date of the change. Your continued use of ClickPay Services following the posting of changes constitutes your acceptance of such changes.

XIV. Contact Us

Via US Postal Service at:

Attn: Legal Department
2201 Lakeside Blvd.
Richardson, TX 75082


Via email at: