Privacy Policy

ClickPay Privacy Policy

Updated: September 17, 2018

NovelPay LLC (doing business as “ClickPay”) is committed to providing our service Users with clear and concise information regarding our privacy policies and practices. This Privacy Policy (the “Policy”) describes how ClickPay (“we,” or “us”) collects, uses, and discloses certain personal data for our payment-processing services (the “Services”). By accessing our website or utilizing the Services, you consent to the information collection and handling practices outlined in this Policy.

I. ClickPay Services and Scope

ClickPay offers the Services to apartment, condominium, and other residential community tenants (“Users” or “you”) for purposes of paying their rent, dues, and other fees (collectively “Payments”) online. ClickPay Users may make their Payments via various payment methods, including check, ACH, debit card, and credit card. This Policy covers the information collection, use, and handling practices for the entire scope of Services, including any integration with property manager tenant ledgers and related services. References to “ClickPay” or the “Services” encompass both the ClickPay service and the corresponding activities of ClickPay in offering and operating the service. This Policy does not apply to the privacy or security practices of any third party.

II. Collection of Personal Data

ClickPay collects personal data necessary to establish user accounts, process the requested Payment(s), provide customer service, and comply with banking regulatory requirements. This personal data includes the following information:

  • Contact Information: name, address, telephone number, and email address for the ClickPay account holder
  • Financial Account Information: bank account information and credit card information
  • Credentials and Authentication Information: user names, passwords, password hints and security questions
  • Technical Information: IP address, device and hardware specifications, and web browser type
  • Usage Data: logging data that tracks Service access, usage, performance metrics, and error reports

III. Personal Data Usage

We use tenant personal data to process online payment transactions on behalf of our Users. All such use is pursuant to the terms of our business relationships with tenants as set forth in the Terms and Conditions located in your User Profile.

The personal data collected by ClickPay is used for a variety of purposes, including:

  • Integration of your ClickPay user account with your property manager’s leasing and rents software and tenant accounting ledger
  • Processing of Payments and payment instructions submitted by Users through their ClickPay account
  • Distribution of communications and legally required notices regarding the status of your ClickPay account and any scheduled, processed, or declined Payments
  • Marketing communications regarding ClickPay products and services
  • Integration with your apartment community online tenant portal
  • ClickPay Services and website optimization
  • Maintaining compliance with federal and state laws related to financial institutions and payment processing

IV. Disclosure of Personal Data

ClickPay may provide personal data to third parties, including your property manager or landlord, as well as service providers and vendors that perform tasks on our behalf to support the Services. ClickPay only shares your information to the extent reasonably necessary to support your property manager or landlord’s accounting and tenant portal requirements, or for the third party vendors or service providers to perform the Services on our behalf. We do not permit third party vendors or service providers to use or disclose your personal information except for the purpose of providing the services we request of them. However, please note that ClickPay does not maintain control over the privacy policies and practices of your property manager, landlord, or any other third party companies, agents, or contractors.

In addition, if ClickPay enters into any business transition, restructuring, merger, sale, or other transferring of assets, we reserve the right to transfer all ClickPay service information, including all personal data, as part of or in connection with the transaction.

Finally, we will access, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary to:

  • Comply with applicable law or respond to valid requests by public authorities, including law enforcement, national security agencies, or other government entities;
  • Operate and maintain the security of our Services; and
  • Protect the rights and property of ClickPay, including both intellectual property and physical systems infrastructure.

V. International Data Transfers

ClickPay is a company based in the United States with clients throughout North America. We may transfer personal data to recipients in countries other than the country in which the data was originally collected, including to the United States. Those countries may have data protection rules that are different from those of your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected to the standards described in this Privacy Policy.

VI. Marketing Email Communications

We may send you email marketing communications about ClickPay products and services, update you on new features, or otherwise communicate with you for marketing purposes. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services.

VII. Cookies, Web Beacons, and Other Technologies

When you access the ClickPay website, our servers may place small text files (“Cookies”) on your computer for recordkeeping purposes. Among other things, Cookies enable us to gather information about your activity on our website for the purposes of improving your online experience, remembering your preferences and settings, and for other similar customization purposes.

In addition to Cookies, the ClickPay website may utilize web beacons, clear gifs, or other technologies to gather information on how Users interact with and utilize various features. For example, these technologies can identify popular pages, viewing patterns, click-through, conversion rates, and other information that can be used to improve, monitor, and operate our websites, products, and services.

Most internet browsers provide controls that allow Users to manage or disable the placement and usage of cookies on their computer. Please note that disabling cookies may deactivate or otherwise restrict certain features on the ClickPay website. To opt out of any behavioral advertising and tracking cookies, please go to to submit your do not track request.

We use Google Analytics to gather statistics about our website traffic and usage patterns. Google Analytics uses cookies stored on your computer to help analyze your use our website. The information collected by the cookies, including your IP address, is anonymized prior to transmission Google servers in the United States. Google may transfer this information to third parties if required to do so by law or if a third party processes the information on Google’s behalf. By using our website, you consent to the processing of any anonymized data that Google collects in the manner and for the purposes described above.

You may prevent or stop the installation and storage of Google Analytics cookies via your browser settings or by downloading and installing the free Opt-out Browser Add-on available here.

VIII. Third Party Advertisements and Links to Other Sites

The ClickPay website may include third party advertisements and links to other websites. These linked websites are operated by unaffiliated third parties that have separate and independent privacy Policys, terms of use, and related notices or disclosures regarding information handling practices. Third party advertisers may also utilize cookies, web beacons, and similar technologies to collect information regarding your website interactions and activities. These third party technologies may be utilized by those entities to provided targeted advertising and web links based upon your activities and preferences. If you choose to interact with specific advertisers who advertise on our sites, the information you provide to them is subject to the conditions of their specific privacy policies and in no way covered by the practices described in this Privacy Policy. We cannot be responsible for the information handling practices of independent parties and encourage you to review their practices prior to information disclosure.

VII. Data Security

ClickPay implements and maintains appropriate physical, administrative, technical and organizational measures to protect the personal data we process against unauthorized or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction. Under our security policies and practices, access to personal data is authorized only for those who have a business need for such access. ClickPay strives to protect the personal data that we process; however, no security program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal data. We maintain security incident response policies and procedures to handle incidents involving unauthorized access to personal data we process.

VIII. Accessing and Updating Personal Information or Consent

In the event your personal information is determined to be outdated, incomplete, or inaccurate, you may access and update your information by logging into your ClickPay account. Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time by deactivating your ClickPay account. If you require (i) verification that your requested changes have been completed(and such verification is not readily displayed in your product or service account), or (ii) assistance with your account deactivation or consent withdrawal, you may request customer support at the email address listed below (See “Contact Us”).

IX. Children’s Online Privacy

ClickPay does not target children under the age of 13 for the collection of information online, and our services are not designed to attract children’s attention or interaction.

X. California Privacy Rights – “Shine The Light” Requests

California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Your options for making such a request are listed below. (See “Contact Us”).

XI. Privacy Policy Changes

ClickPay reserves the right to update this Privacy Policy as necessary to reflect changes in our products and services. We recommend that you review this Policy periodically for any changes that may have been made. Your continued use of the ClickPay Services and website subsequent to any changes made after your initial consent means that you agree to be bound by those changes. The most current version of this Privacy Policy supersedes all previous versions.

XII. Contact Us

Via US Postal Service at:
Attn: Legal Department
2201 Lakeside Blvd.
Richardson, TX 75082
Via email at: