Lockbox Support Representative
The position of Lockbox Support Representative is responsible for customer support in regards to the handling of check processing both in-house and remotely from the customer. The Lockbox Support Technician will work closely both internally with current lockbox staff, and also will be communicating externally with clients.
You will be responsible for performing various clerical duties, quality control, research, answer questions or inquiries for internal and external customers related to their lockbox accounts; perform data entry balancing and reject / re-entry using specialized software on an image display workstation; provide assistance with a variety of operational duties as assigned.
- Manage all pulling of rejected checks and outgoing mail process.
- Research payments to insure correct application.
- Assist with installation and training of Remote Scan and Lockbox software platforms.
- Work with clients on all lockbox related customer support situations.
- Meet or exceed department productivity standards on a consistent basis.
- Effective communication skills, ability to follow direction and work in a fast-paced production numbers driven environment.
- Be comfortable interacting with clients and training them on our systems.
- A working knowledge of the Microsoft suite of products and ability to quickly learn web-based lockbox software.
- Dependable, no attendance issues, ability to be at work when scheduled.
- Previous experience with RemitPlus Lockbox or comparable software is preferred but not required.
- Must have a strong attention to detail.
- Commensurate with experience.
The complete platform for real estate billing and payments.
As the industry-leading platform for automating real estate receivables, ClickPay accepts all payment methods, including paper checks, e-checks (ACH), cash, and credit & debit cards. ClickPay delivers integrated print and e-bill presentment and payment services to increase operational efficiencies and enable profitable growth. Shaping the future of real estate billing and payments with innovative products and services, ClickPay provides property management companies with customizable solutions to connect with their tenants, residents, and homeowners. To learn more, go to https://www.clickpay.com.